Monday, December 29, 2014

The Ho and Hum of Online Shopping

The holidays are almost over and I pretty much survived Christmas shopping - the worst part of the endless, obligatory traditions.

I finished my Christmas shopping by early December thanks to online shopping. I did have to pick up a few stocking stuffers at a local store - but if there was a website that sold candies, trinkets, and lip-balm at reasonable prices I'd use it gleefully - such is my hatred for shopping.

I particularly hate shopping at malls and big-box stores any time of the years, but especially during the holiday season. In addition to my hatred of physical shopping, we don't have a car and we live in a city with an inadequate public transit system. And, like most people nowadays, I have very little free time. So getting the time and to the location of physical shopping is a real challenge. Even if I can get there, one has to deal with the hordes of hell at the stores.

Such is my hatred for physical shopping - made a horrendous hell at this time of year - that the protracted pain of Christmas shopping can just completely kill me. So I love online shopping as it has saved me endless grief and given me a semblance of a life during the onslaught of required holiday preparations and traditions. I have done the bulk of my Christmas shopping online for the past 15 years.

Well, I should have had not online shopping let me down this year.

We have bought almost every type of thing online: computers, books, toys, clothes, collectibles, shoes, groceries, electronics, postcards, etc.

We got some good stuff this year via online shopping. I got a great price on a Canon Selphie photo printer for my daughter at a price cheaper than any store had it. Our only computer died on Cyber Monday, I could not go physical shopping as, but we got a great deal online (if a computer has to die Cyber Monday is the best day to do it, but just a bit too convenient).

We got a book not available in physical stores (I know as the bookstore's website has a handy feature to see their physical store's inventory).

We have had a few problems with online shopping. Shoes that weren't really the size they said they were (that's why you always have to try shoes on first).  Shirts that looked great online but were a bizarre colour or odd cut. The laptop I recently got had great online reviews, particularly for its keyboard - but it turns out the keyboard isn't anywhere near as good as it was hyped.

I was going to buy clothes as gifts online, but I learned from my mistakes. Unless the price is so good that one can afford to get something shipped that is potentially unwearable or can be returned at a nearby physical store, then it isn't worth getting.  The return process for items is just too painful and usually too expensive for that to be an option.

Then there are stores that charge just way too much for shipping.  I wanted to get my mother some stuff from Crabtree and Evelyn, but their shipping cost was too expensive. Online stores have such a lower overhead that they can easily afford to offer reasonable or cheap shipping. But at least, I was able to browse their products online and figure out what I wanted so that when I went to the store I was in and out in a flash (I still don't think websites get the credit for motivating in-store shoppers that they deserve.)

The worst this year was trying to find a gift for people that have everything on my student budget. So I saw some cookies on a national retailer's website that seemed unique and cool for $15.

When I got the cookies they were the tiniest pack of cookies I had ever seen. I'm talking the same weight as a chocolate bar.  It was so small that the package was almost the same size as the photo on the website - seriously I held it up to it and it was within millimetres!

It is so expensive that per gram these cookies are about the price of gold, or crack, or elephant "processed" coffee.

Okay, I have to assume some responsibility for not specifically checking the weight of the cookies and figuring out how truly infinitesimal the product is. But then, this store is not known for selling gourmet items and I think they have some responsibility to offer products for sale that are consistent with the overall market in terms of size and to fairly present their products. It didn't help that the size described on the website and the product didn't match either - being off by 25%.

So I was convinced that online shopping had let me down. But then I remember that another great thing about the Internet is how easy it is to complain via email! So I drafted off a complaint about both the inaccurate product description and overall misleading size.

Within a day, I heard back from a customer service agent who apologized, rebated me $10, and escalated the problem of inaccurate product description to her managers.  This awesome response restored my faith, enlarged my Grinch heart, and convinced me to continue my shopping online ways!

Happy holidays!

Sunday, November 23, 2014

A Webslinger Holiday

I spent a few days in Orlando Florida at their amusement parks and have come to two conclusions:
  1. Mobile devices are invaluable for park visits
  2. I'm sick of simulated/3D rides
I blogged about these topics before, such as Disney World's increasing use of digital media and Canada's Wonderland's poor mobile app.

Although, I have been to a few theme parks, when it came to Orlando my family always went to Disney World and nowhere else. So this trip I decided to try Universal as well as Disney World. I heard the rides are more wild at Universal (partially true) and I was eager to see their Marvel Super Hero Island (awesome!).

So now that I have been to Universal, Disney's main competitor, and also recently at Canada's Wonderland (North America's most visited seasonal amusement park), I am able to compare North America's top amusement parks on their use of digital media and mobile technology. Disney is definitely a leader in this area (although they have inferior postcards, see my other blog's post, Universal Postcards Best in Universe).

Universal Studios Islands of Adventure with pictures of Marvel superheroes
Since I was last at Disney World a few years ago, they made huge changes in their use of user tech. So here's my recap of the cool things the parks are doing...

RFID Bracelets for Visitors
One of the most noticeable changes is that Disney has replaced park tickets and cards with RFID-enabled wrist bands called MagicBands. These bracelets not only provide entry to one's hotel room and park (with fingerprint scan needed as well), but can also be used for food and gift purchases (with pass code provided as well), claiming photos from rides or Disney photographers, using FastPasses, or for a new interactive game.

I liked the bracelets as they are quick and easy to use and worked flawlessly. I like that I didn't have to whip out my wallet all the time, as I have habit of losing it. I also like that the bracelets are waterproof, so I can wear it in the pool and don't have to worry about someone stealing my room key or wallet.

I don't believe the privacy concerns raised are a worry - seeDisney's privacy policy.My only complaints about the RFID bracelets are that I did find it uncomfortable to wear on hot days. Unlike other parks and resorts that make guests wear a wrist band, MagicBands can be easily removed. Also, Disney sells accessories for them, "Band Its", but they always kept breaking or falling off, much to my daughter's upset (and wasting $20).

Planning Online - Gaining Efficiency, Losing Spontaneity
Disney has made increasing use of the Internet to allow people to pre-plan their trip for booking dining reservations and passes to rides and shows.

My favourite example of the technology combining masterfully was for our lunch at Be Our Guest restaurant at Magic Kingdom. We had pre-ordered our meal online months in advance. Within moments of sitting down at a table, a server brought our meal to us, without us having talked any waiters first. The RFID bracelets alerted the kitchen of our order and provided our location for the server to locate us.

Disney allows guests purchasing park tickets in advance to book three passes a day to rides, shows, or character greetings. These FastPasses allow one to skip the queue. I find Disney's system to be much more fair than other parks (Canada's Wonderland and Universal Studios charge people almost double park admission to get such passes). It's also better than Disney's prior system, which required people to physically go to the ride every day to claim a ticket - you had to be there early before the day's allotment of passes ran out.

Having had a miserable time at Canada's Wonderland recently where we had to wait in line at least 30 minutes for every single ride and up to 1-2 hours for top rides, I won't go back to a park in-season without such a pass. I hate waiting in line in the full sun (as Wonderland makes guests do) for the bulk of my day and paying about a $100 to do so. The only down side to such passes is they instill a forced rigidity to one's schedule that doesn't facilitate unstructured fun or serendipitous surprises. But it does free up 3-5 hours of each day that would otherwise be spent in queue hell, so that more than makes up for a loss of spontaneity.

Mobile Devices a Must
All of the trip planning done online gels beautifully with Disney's mobile app My Disney Experience.

Disney provides free wifi at the parks and hotel rooms and grounds - as does Universal. For all parks, we found coverage is not great and there are many places where no coverage is available. We were only able to connect to wifi in about half to two thirds of any of the parks. As one is frequently moving around at the parks, it wasn't a huge problem, but it really should be improved.

When we were able to connect to the Internet, having a mobile device was invaluable.

We loved Disney's mobile app. It's effectively displays one's plans (restaurant reservations, FastPasses, parades, etc.)day-by-day at a glance. The app makes it easy to see restaurant availability and book reservations (we were able to get a character dinner that surprisingly came available for a few minutes). It also makes it easy to change one's FastPasses too - up to the day of the pass. Supposedly, after one has booked their three allotted FastPasses of the day, the app should allow one to book new FastPasses - but this feature never worked for us.

I loved Disney's GPS-enabled map feature. I have never been to any theme park where I was able to find my way around - or find a washroom - without great difficulty. I usually refer to a park's printed map at least 2-3 times every hour at least. And I still had to as it often was the case that when I needed directions, I couldn't access Disney's wifi.

Disney's app shows wait times for all rides, which is great for planning one's park visit to maximize ride time and minimize queue time. Disney didn't use to provide this info beforehand, and we had to go to a third party website to get it. So I'm glad they have it now. We were asked twice while entering a line to carry a device that tracked our wait time, so I know the info was valid. And it was highly-accurate - always within 5-10 minutes and usually over-estimating the waits.

Disney's app also shows upcoming parades, shows and character greetings. I don't like that the app shows only the one next character appearance and not the full schedule. The character schedule was inaccurate occassionally too. The biggest Disney disaster was when we waited for 30 minutes for a character greeting and the character didn't shouw up, causing my daughter to burst into tears. Character greetings for her (and many other children and adults) is as important as rides, so this is something Disney needs to do correctly.

I didn't use Universal's mobile app as we had almost no wait times for rides (YES!) and the park are well laid-out so it was easy to find my way around. My wife used it and it has similar features to Disney's.

This is the first trip to an amusement park where I brought my mobile device. It was invaluable to be able to email my partner when we split up. But it does have the down side of also getting work emails at the park (but then addressing work problems while at the "Happiest Place on Earth" is better than coming home to the dreaded email avalanche the first day back).

This is also the first trip that we didn't bring a separate camera. It made things much lighter and generally our mobiles provided satisfactory quality (except for night photos).

One thing I hated is that both Disney and Universal had services or interactions that relied on text messages and don't allow emails as well. This is really stupid as many visitors are from out-of-town. Roaming charges being what they are, we had our voice and data plan turned off. You'd think the companies would know this and allow email which works on wifi.

Augmented Reality App - Potential but Problems
My daughter, like most young girls, loves the movie Frozen. So while she was playing at Wandering Oaken's Trading Post, I noticed they offerred an augmented reality experience there. It required the app Aurasma. Aurasma claims to be the world's leading augmented reality app, but I had to download it for this.

Apparently, this Aurasma installation is notoriously buggy. In general, I have had dismal track record with a.r. apps, see my past post on this (do they ever work well?). My wife has a newer mobile device, so I first tried it on her Android device, but even I and two Disney employees couldn't get it to work on her mobile. It worked, if inconsistently, on my old Nexus oddly enough.

Disney only has configured the app to work on two spots at Oaken's. When working, trolls or reindeer appear on your camera screen, do a brief action and then pose for photos. The final picture quality wasn't that good though.
It was a lot of trouble to get working, so I was disappointed Disney only used it so seldom. I read they have an installation for Star Wars weekends - but why only then?

If Disney made more use of installations throughout the parks and could make the tech work on more devices and more reliably, it would be an amazing experience! Who wouldn't like finding, seeing, and posing with Disney characters throughout the park and without long lines! It could also be used to help one find hidden Mickeys (I had to search mobile websites for this info).
Simulated Thrills
I have liked wild rides since I was a kid, but didn't have any friends or family that shared this passion. Until recently - my daughter just recently passed the height and courage requirements for wild rides. This has opened up a world of possibilities for me. I got to go on some great rides at Canada's Wonderland and I was expecting Universal to top this.

It seems, however, that Disney and Universal are focusing all development in rides on simulated and hybrid rides (a.k.a. motion-based 3D dark rides).

In short, some of them are great, but these parks have too many of them and after a few days of them they get boring.

Simulator rides are stationary rides that use 3D or large-screen projections and move the audience to correspond with on-screen motion to achieve the sense one is on a dynamic, moving experience. I didn't know until today that the world's first such ride was my hometown of Toronto's Tour of the Universe.

Most rides use a combination of physical movement, actual sets and animatronics, and "4D" techniques (vibrating chairs, scents, bubbles, lighting effects, fire, etc.).

First off, I like many others, hate wearing 3D glasses. In many cases, the glasses don't work well enough to justify their existence. They make everything darker and less sharp and they introduce a barrier between me and my immersion in a world. 3D is so common nowadays in entertainment and rides that it isn't a draw for me or my kid. At the worst they don't work - as happened for both me and my daughter at Disney Quest's Pirates of the Caribbean: Battle for Buccaneer Gold where problems with the 3D tech resulted in us both having double and blurred vision and ruining what would otherwise be a very fun and immersive game-ride.

Simulated rides also often don't deliver the same physical feeling as real rides and they don't offer the same perceptual level of experience. They are the only rides that have ever made me feel motion sick.

I did like Disney's Star Tours: The Adventure Continues - but probably only because it was themed as Star Wars and being in a rocket pilotted by a real C-3P0 while encountering Darth Vader is a fanboy's dream come true. Universal's The Simpsons Ride was similarly fun to be able to enter another world that would otherwise be impossible, but the actual ride part, as with other simulators, was lacklustre.

I also liked Disney Quest's personal simulated roller coaster, CyberSpace Mountain. I enjoyed this because it was the first personal simulator ride I've ever been on and I loved that the simulation was designed by my daughter and I.

Simulator rides would be better if there were less of them. But I found the best experiences were ones that were a hybrid between simulator and actual ride, such as Universal's& Harry Potter and the Forbidden Journey and Amazing Adventures of Spider-Man. But I don't like it when the ride stops for a long time as most of them do to display a short theme-related scene - interrupting the motion of the ride ruins the momentum of the ride experiences.

After many days of 3D shows and simulated rides, I was impressed by Universal's The Revenge of the Mummy ride. It makes engaging use of real sets, special effects, and projected imagery and a real roller coaster. It and Disney's Space Mountain are my favourite Orlando rides as they deliver unique, themed and wild ride experiences.

Real Interactions

Disney World has three interactive games that allow players to travel around the park and solve clues and play with the park environment.

  1. A Pirate's Adventure ~ Treasures of the Seven Seas @ Magic Kingdom
  2. Sorcerers of the Magic Kingdom @ Magic Kingdom
  3. Phineas & Ferb: Agent P's World Showcase Adventure @ Epcot
We did all of them - except that we did the Phineas & Ferb one when it was themed as Kim Possible. Interestingly enough, each game used a different input method - the RFID bracelets for the first, cards for the second, mobile devices, and magic wands (that cost about $50). Disney provides the mobile devices for the Phineas & Ferb game - which I was dismayed as I'd much prefer to be able to use my own device (although I realize that ensuring compatibility and performance would impossible).

All the games have a similar structure. Players are given maps or instructions to travel around a park area and solve clues to find specific spots for their next interaction. Each interaction spot requires a player to confirm their presence by activating a site sensor through their input device. Then either a short video or audio clip will play that advances the narrative and leads a player to the next clue. This step may also involve the world responding in some way, e.g. a statue moves, a painting comes to life, a canon fires, or a treasure box opens, etc. Game play takes about 30 minutes and can be played at the player's own pace.

Universal Studios had just one interactive experience, and it isn't a game so much as just playing:
Universal is getting a lot of hype for the magic wand experiences which they launched earlier this year. But Great Wolf Lodge has had a very similar, and I'd say better, game, MagiQuest. We played years ago and it also allows players to interact and move objects in the real world.

The problem with both MagiQuest and Harry Potter wands is that the motions required are too complicated and the sensors are not sufficient. First, it is pretty much impossible to get them to work on the first try without having someone showing you. Neither Universal or Great Wolf Lodge have staff readily available for assistance, which results in lots of frustration. Fortunately, other park visitors noticed our problems and helped us out (as we did with others once we knew what we were doing).

So the only way to get these things to work is to find the sensor - which looks like a little camera - and do your "spell" pointed right at it. This totally ruins the illusion and immersion of the experience. Ideally, the sensors should not be visible, but people should definitely not have to perform for the technology.

Blogger Kristin Ford has excellent reviews of Disney's games (see review of #1#2 and #3). She points out the main problem with these is that if there is a queue for the spots the players ahead of you will spoil the surprise for you. We got our Harry Potter wand an hour before the park closed and the place was almost deserted. So it really was magically when we got to make the Harry Potter world come to life and were surprised by what happened. It is quite the opposite, when you are the fifth person in line to do the exact same thing.

My daughter loved the interactive experiences. Her favourite was Disney's Sorcerer's of the Magic Kingdom. She liked that there was more of a story than the other ones and that the cards worked seamlessly with the sensors. She also loved using and collecting the cards - and I like how Disney gives the cards for free (a pack a day) compared to the over-priced wands. She liked the Harry Potter wands, but wanted there to be a story element to the play.

Post Trip
We purchased the Memory Maker package for our Disney World visit. This gave us access to unlimited photos taken by Disney's ubiquitous photographers and automated ride photos. They also have two videos one for Seven Dwarves Mine Train and Tower of Terror but the latter's video broke down the day we were there.

Once we had our picture taken by a photographer, we had them scan our card or bracelet. The photos are automatically uploaded to our Disney online account. From their website sharing photos, downloading, or posting to social media sites is easy.

What I most liked about the Memory Maker photos was access to some special Disney stuff. They give some stock photos of Mickey and some characters we met (my daughter would have liked more of these). They also give access to Disney themed borders and clip art, that users can add to their pictures.

I wanted to be able to upload my own photos to get access to the borders and clip art, but Disney doesn't allow this. This is my biggest complaint - that and that purchasing any of their photo products (e.g. albums, mugs) are insanely expensive - about twice as much or more as equivalent photo providers.

Disney photographs offer some cool treats too. They have you pose a certain way and then Disney characters are automatically added in. My favourite is when my daughter was photobombed by the reindeer Sven.

Disney is really leading the way with amusement parks in using digital and mobile media to deliver fun and useful guest experiences. There are still some areas to improve, but they provide a great example of what can be done with this technology.

Wednesday, October 29, 2014

Kid Reviews Mobile Game Tunnel Town

I have a guest blogger for today's post, my young daughter.  She recently discovered mobile app game by the maker's of National Geographic's Animal Jam that she loves! It's called Tunnel Town.

It's a free game available on Android and iPhones. 

As I type this she is getting a new a new bunny in the game for me  - it's Halloween themed (my fav holiday) and she's naming it after me.

Daddy Glenny the Pumpkin Bunny

Here is her review:


I heard about Tunnel Town from an ad on Animal Jam a few months ago, and then a kid in my class talked about the game and then I remembered it. Then I felt like I wanted to try it, so my mommy downloaded it for me to our tablet. I thought it sounded cool and it is. It's good. R-e-a-l good!

The bunnies are from Jamma and they are dancing but then a phantom comes and takes them to Tunnel Town, a land where the bunnies have to learn to dig underground.

What you do in the game is get bunnies and make rooms underground and you can decorate or get things for the bunnies to do.

You start with a bunny and you can name your bunny. The first bunny I got I named is Alyssa. She is a Dust Bunny from the Desert. 

Alyssa in resting in her chair
Click on a bunny and if you want to find out about the type of bunny it is or where it is from. Then you can read more about it. You can also tell how much energy it has.

These are not real bunnies. They are just virtual ones. So like a squid bunny - they don't exist. They have really weird bunnies, like turtle bunnies, a cactus bunnies, chinchilla bunnies. There is even a sea-foam bunny. 

You can play with your bunnies. Bunnies can mine, dance, sleep. They jump and hop around on their own. They can fly using their ears too. If a bunny gets hungry or tired, they will tell you.

At the bottom of the screen is a camera button that takes a picture of Tunnel Town. That's how we got these pictures posted here.

You start with three garden plots. You get more plots as you level up. You can grow food for your bunnies to get energy.

The Garden Patch
Bunnies need energy so they can do their work. If you want them to dig they need food. If you want them to mine, they need food. Bunnies don't care what type of food it is, but some give them more energy than others.  Normal carrot seeds are free. You need gems or stars to buy other seeds. When the food is grown it glows and makes and a noise. I like growing food so the bunnies have lots to eat.

To get new bunnies or to decorate, you need to buy them with gems or stars. In the bunny tunnels are mines that the bunnies can work to get gems.

Bunnies hard at work mining gems for currency
They give you things to do and if you do them you get rewards. For instance, I had to get a kitchen set, which includes a stove, a kitchen sink, and a refrigerator. Or you might have to get a bathroom set.

Bunnies doing their bathroom business

You get new goals. When I first started I had one, but now I have 11 goals. You can also collect bugs and you can get rewards for doing that.

Bunnies go to the dance floor to breed babies. It can be any two bunnies that are level four and up. It is a mystery what kind of bunny you will get. You can also adopt bunnies by going to the store and buying one. I like to buy bunnies more because I can choose what bunnies I get.

Bunnies looking at each other
I made rooms for the bunnies based on the colour of their fur. Each room I want them to have a rug, a bed, and an accessory (a clock or a stool).

A Bunny-of-Paradise named after my mom

You put the bunnies into the bed and they go to sleep. They curl up and make cute snoring sounds and there will be zzzs. That's how they get energy.

Sunny the Cactus Bunny sleeping her bedroom
 Usually when I go I like to put them to bed or in a chair to be polite to them.

Sometimes it is really hard to find bunnies as they wander around wherever they want, so you have to search for them.

I like this better than Animal Jam because you can do everything without paying. I also think it is really cute how they have weird and adorable bunnies. It's easy to use. Most of all, it is a lot of fun!

Saturday, September 27, 2014

Returning to Toronto's Tech Centre for Mobile HCI Conference

I spent much of this week at a tech conference at the Hyatt hotel on Toronto's King Street near Toronto. I haven't been to this hotel for many years, since the height of the era. The hotel was a Holiday Inn back then. There wasn't much else of note in this area except parking lots and a few restaurants. Back then this former "fashion district" was increasingly populated by tech startups filling the old smallrise buildings left by banished furriers.

The first two jobs I had in the tech sector were within a few blocks of the hotel so we had all-staff meetings at the hotel a few times. Where TIFF is now was a parking lot that I shortcutted through to work.

A business association formed in this area, called SpadinaBus, to foster the nascent Internet sector companies and workers. Pre dot.bomb there were big events and great tech work being done within about 10 blocks of this area. SpadinaBus reached its last stop in the early 2000s along with the Internet crash. Since then Toronto's tech sector (and Canada even) has become decentralized (and less extravagant in their parties).

Now I'm back here for an international tech conference and it was both strange and nostalgic.

The conference was Mobile HCI, an ACM conference about front-end mobile innovation. I volunteered at the conference so I didn't get to attend many sessions, but there were some excellent work. It was the best organized (and cattered) academic conference I have ever attended (which made conference volunteering actually a pleasant experience for the first time).

As with many academic conferences, the presenters are not the most engaging (to put it mildly and politely). I would also have liked to see more of an emphasis on the human dimensions of innovations presented - i.e. more "H" of "HCI". I also think that there needs to be a better mix of methodology - more qualatative data would have helped demonstrated the value and dimensions of the innovations presented.

The conference papers are made available freely for a year. Here are the proceedings.

There was an insipring keynote, Collective Mobile Interaction in Urban Spaces,  by Amahl Hazelton of Moment Factory from Quebec, outlining his organization work of digital, multimedia art and entertainment installations.

Here are my favourite work presented at the conference (with a link to the paper).
The highlight for me, however, was the workshop lead by Martha Ladly on locative mapping and geo-targetted storytelling - as I covered in my blog post, Putting Toronto on the Locative Map, earlier this week.

It was great to hear about some inspiring work happening in my field and returning to the site where my tech career began.

Friday, September 26, 2014

Putting Toronto on the Locative Map

It seems that in tandem with the growing popularity of cellphones and then smartphones and tablets has been the criticism that they detract us from our world. Concerns that technology distances us from the real world and our real lives goes back as least as long as the Luddites raged against the machines 200 years ago.

Technology in the form of mobile computing, cell networks, open geographic information software, and social media have come together in contemporary mobile devices and have undoubtedly impacted our relationships to the physical world in numerous ways. Mobiles have made it easier for us to stay connected to one another throughout our daily travels, to find our way in unfamiliar spaces, or to report political events to the world.

Yet much of the academic research on mobiles has neglected the human dimension and instead fetishizes technology or has shunned it all together for its perceived dehumanizing qualities. There are a few scholars who are demonstrating that mobile technology can be used to enhance or share our relationship to the physical world.

One such scholar is Martha Ladly, a professor at Toronto's OCAD university. Martha's work has explored how mobile devices can be used to share spatial stories and representations that foster people's connections to the places they encounter. In 2007, she developed an early locative media app, Park Walk, which used the GPS capabilities of people's mobiles to deliver geotargetted narratives of particularly places (Toronto's High Park and Grange Park).

So I was really excited when I heard that Martha was leading a day-long workshop in conjunction with the Mobile Human Computer Interaction conference occurring this week in Toronto. The workshop called People, Places, and Things - A Mobile Locative Mapping Workshop was organized by Martha, Bryn Ludlow, and Guillermina Buzio. They described their goals as:
Cultural production is about people (both contemporary and historical); places (existing situations, and their connections with the past); and things (artifacts and archives). In this workshop, participants will learn how to explore people, places, and things through the creation of personal narratives in small collaborative groups. They will then visit and locate their stories in public space at a nearby local park, connecting with their potential audiences through mobile storytelling and interactive GPS mapping on Google Earth.

Lucky for me, Martha made it possible not only for me to participate in the workshop but also invited me to help out in planning it. Martha had lead a similar workshop in Italy and shared with me her steps. With Guillermina, I put together instructions for the workshop that lead people through mapping a route via their mobile device, documenting their experiences and impressions, plotting them on a map, and sharing them with others. I posted the instructions so that others can also do it as well.

What I found particularly exciting about the workshop is that it uses technology often used for plotting quantitative info related to demographics or infrastructure and repurposes them to plot and share the very human elements of stories and creative expressions. As one who follows the mobile and geoweb fields, this use of technology is not as common as it could/should be.

Before the workshop, I tried out all the steps with my ten-year-old daughter at her favourite park. As I mapped her route via the GPS-tracking app MapMyWalk on my mobile device, my daughter took pictures of her favourite places on another mobile. Together we made short videos on the mobile of her describing the park's highlights and her memories. Later, she used the free photo-editting software to Picasa to play around with the photos to make digital art.

Using Google Earth, we imported her route as a path and plotted her photos and videos of the park onto a map. My daughter did almost all of this by herself (it's that easy to do). She loved the ability to have her stories and images added to the map and loved interacting with it all. She wants me to do this workshop with her Grade 5 class (even if it is easy and fun to do, the idea of being with 23 little kids as they run amok in a park is not inspiring). Here's her final tour as a KMZ file.

Martha opened the workshop on September 23 by defining locative "not as positioning ability but rather, it means tied to or embodied in place". Although locative media has a short, about 15-year, history (see a history I compiled), Martha placed the workshop project within a history of other innovative locative media work, as can be seen in her presentation she has posted.

Later, the attendees went to a nearby park and began capturing their experiences and creative encounters with place. Some people captured the park's soundscapes while others arranged playful, expressionist imagery. Martha describes the outcomes of the workshop:
The workshop was a great opportunity to connect with both residents and visitors to Toronto attending Mobile HCI, and gave us a chance to relax together in a beautiful historic location; to document and share stories and experiences in the park together and record them with the Google Earth Toolkit; to enjoy some of the best weather of the season; and to see Toronto at its best! We had a great group and learned many new approaches to mobile locative mapping, with a delightful day in Grange Park. I was particularly impressed with the wide variety of approaches and aesthetic and technical responses to our challenge to create new narratives in the Grange Park setting. And it was a lot of fun!
The workshop was fun, but it really impressed upon me that digital technology can easily and freely be used to share our experiences of space and enhance our relationship to place.

Friday, September 05, 2014

Idle Moments

As I posted a couple days ago, I've quit Facebook. But now I find myself frequently with times throughout the day when I have a few free minutes and need something to occupy them with.

Everyone has such idle moments - time when it isn't feasible or desirable to do productive or deeply engaging activities. They occur while waiting for appointments, riding the subway, during TV commercials, sitting on the john, etc.

Social media sites such as Facebook, Twitter, Instagram can be excellent snacks to satiate these idle moments. But as I indicated in my prior post, I find my Facebook use to be overall more negative than positive. And I never particularly liked Instagram and Twitter's firehouse of content (much of it visual and textual diarrhoea).

I have also found good mobile app games, but I find they get boring or overly frustrating after a few weeks. For instance, this summer I discovered the trivia contest app, Quiz Up, but abandoned it after a few weeks when I earned all the realistically attainable titles and rewards. (Quiz Up is a great app, but they direly need to rethink how they keep players beyond the initial novelty usage phase.)

A new book (recommended oddly enough by a friend via Facebook), The End of Absence by Michael Harris discusses how our always-connected to social and information networks has resulted in a "absence itself-of silence, wonder and solitude" that is important to have time for contemplation and freedom. Silent moments, however, don't work for me- I have a nonstop interior monologue that provides an endless supply of worries and problems that I must constantly keep at bay.

So I'm feeling good about giving up Facebook, but I don't know what to do with these idle moments now!

Any suggestions for great ways to occupy a few minutes of free time (both wired and unconnected) would be greatly appreciated.

Wednesday, September 03, 2014

Closing the Facebook

A few days ago, I signed back into Facebook after a month long self-imposed exile. In an effort to improve my work-from-home efficiency, I had my wife change my password and not give it to me. I did the same with my email and Twitter accounts (I still haven't signed back onto Twitter, but I couldn't live without email beyond a couple days.)

In terms of improving efficiency, the effect was negligible - an expert procrastinator can always find pressing distractions. But the Facebook vacation did offer a personal experiment. I haven't gone more than a week without accessing Facebook since I became a member years ago. My usage has grown exponentially over the years, particularly when I got a smartphone and also when I started working from home. Pre-exile, I was visiting Facebook several times a day to read posts and comments and I would post at least once a day.

Over the years, I've read a lot of criticism and thought they were ignoring the positive aspects. For people geographically or socially isolated (e.g. moving away from friends or suffering from social phobia), Facebook can serve a vital social function.

It can also be a great way to share information from people who share similar interests and viewpoints (although such homophily can also limit the depth and diversity of information one gets exposed to - see this article for more). It can also provide entertainment and information for the many otherwise idle moments of life.

Considering these and other benefits and also considering my prior addiction-level usage, I thought I would go into heavy Facebook withdrawal. Much to my surprise, however, I didn't miss Facebook.

Not Missing Facebook
Other than a slight desire a few times to share a particularly great photo of my kid doing something novel, I never missed Facebook once.

It's not like my life during the Facebook break was busier or more fullfilling than before. During that time I also didn't interact any more or less with my friends face-to-face than normal, as some Facebook quitters insist will happen.

Even before my Facebook exile, I had started to feel that Facebook was becoming less interesting and meaningful. Most of the people I knew had reduced posting their quality and volume of posts and comments.  With a few notable exceptions, the bulk of posts in my feed (aside from ads) were pictures of people's food, trip photos, with the occasional cartoon, George Takei post, or cat meme thrown in. Don't get my wrong, I love cat videos, cute baby pictures, and George Takei.

Upon my return to Facebook rather than feel like I had missed out on great stuff and connection with friends, I questioned why was I had been using Facebook in the first place?

But I was still surprised why I didn't miss Facebook considering how much I loved it before. So I googled quitting Facebook for others' thoughts on this.

Why Quit Facebook?
It turns out that lots of people have quit Facebook and found it similarly relieving. So I gathered some of their points below to help explain why giving up or reducing Facebook can be beneficial. I don't share all these points, but they present some keen insight into the effects of using and not using Facebook:
[Quitting Facebook meant that] I've sequestered myself from the content that moves me to compare my haves/have nots to others' and overanalyze my life and my choices.
Jordan K. Turgeon Huffington Post

In getting rid of my account I had no option but to send personal e-mails, texts, cards, letters, and make phone calls, and have the quality and substantive contact that is impossible to achieve through Facebook. While the amount of contact I make with individuals on a daily basis has, of course, decreased, the quality of that contact has been greatly improved and I have started to re-establish meaningful friendships with those whom, despite social networking, I had lost touch.
Abigail O'Reilly, Little Red Ranting Hood

After posting [on Facebook or Twitter], I would just move on, like a junkie moving from score to score, always looking for the next high and rarely enjoying or examining the one I was having. Posting on Facebook or Twitter just lets me flit my nails across the surface of my writing itch. Then I'd move to the next mini-moment, without ever letting whatever I was experiencing resonate within me.
Maile Keone, Huffington Post

What we want when others view us [on Facebook, per a study] they learned, is praise. It's gratifying when people "Like" and/or comment on your new profile photo. The problem is that, when they don't grace you with "Likes" or comments, it makes you feel less valuable.
Araceli Cruz,

[One of the main things I don't miss about Facebook is] the wasting of time. True story, I finish work about a half hour early each day, thanks to my not having Facebook. In between writing posts, I'd always log in, see what was up, and then I'd inevitably wind up going down some rabbit hole into someone's life I haven't physically seen in 15 years.
Nicole Fabian-Weber, The Stir

All this social sharing has too often ruined my ability to be present and live in the moment. It’s easy to start viewing the world in terms of what will make a great status update. Or taking photos only for the sake of letting other people share in a moment. We soon find ourselves viewing every thing we do in life through the lens of our smartphone. Constantly reporting our lives rather than living them. Only valuing activities to the extent that they can be captured and shared online.
Mathew Warner, The Radical Life

One writer, just swore off using the Like button on Facebook but found meaningful results:
I had been suffering a sense of disconnection within my online communities prior to swearing off Facebook likes. It seemed that there were fewer conversations, more empty platitudes and praise, and a slew of political and religious pageantry. It was tiring and depressing. After swearing off the Facebook Like, though, all of this changed. I became more present and more engaged, because I had to use my words rather than an unnuanced Like function. I took the time to tell people what I thought and felt, to acknowledge friend’s lives, to share both joys and pains with other human beings.
Elan Morgan,

The points raised by these writers and myself are consistent with a study ran by Pew. It turns out many people take a Facebook break - and many go back to it. Beyond the people who reported being too busy to use Facebook (21%), other people noted that they had lost interest in Facebook (10%), found that the quality of content was not compelling (10%), found the site was too full of gossip and drama (9%), or that they were spending too much time on Facebook (8%).

Although my Facebook break did not have the desired effect of improve my work efficiency, it did allow me some time to reflect on my usage and consider the effects Facebook was having on me. I strongly recommend other Facebook addicts consider a similar break.

In the end, I can't imagine quitting Facebook completely as it is a dominant communication channel and cultural outlet. But I do intend to limit my use to once every two or three days - and go from there.

Friday, August 15, 2014

I Spy Spotify

This week, I got my invitation to try out Spotify as they have just now ventured into the Canadian market (after launching in 50+ other countries).

Over the years,I have used many other online music services before. I don't like services that only play a specific genre or era of music as after a while one ends up hearing  the same kind of stuff over and over again, there seldom are any delightful surprises, and I like to hear the latest songs.

With the exception of Pandora, which I loved during the brief period it was available in Canada. It had most of the music I liked, but it was incredibly good at predicting music I hadn't heard of but liked. I was sad when they pulled the plug on Canadians accessing it.

I've heard Spotify was as good as Pandora, so when I heard they were planning of coming to Canada I got on the waiting list for my invitation. So I was quite happy earlier this week when I got my sneak peek entry code.

And I'm happy to report that I love it!

Patrick O'Rourke at has done an excellent job describing the features of Spotify and comparing it to similar services. Michael D'Alimonte at MTL Blog provides a great tutorial on the service for Canadians complete with ample screenshots.

It is not clear, however, what Spotify's pricing model will be once it is fully rolled out into Canada. Currently, I have access to the service for no charge. There are no commercials, instead there are tips on how to use Spotify spliced between songs, which I'm assuming will be eventually replaced with conventional commercials. I don't listen to music on my smartphone, so I haven't tried that service yet, although it sounds very promising.

What I love about Spotify

Here's what I want from an online music service and so far Spotify has:

  1. ability to listen to specific songs on demand
  2. extensive collection of songs from the past 70 years
  3. ability to make customizable playlists
  4. ability to skip songs, preferably unlimitedly (but a limit is fine)
  5. playlists or channels based on genres, tempo / mood, or holiday

At present, I'm getting all these services for free - including unlimited skips and on-demand songs.  But from what I've read of Spotify's service levels in other countries the ability to have unlimited skips and on-demand song choice is a "premium" feature, that I'll have to pay $10 a month for after my sneak peak is over.

I love the interface. It's very easy to use. Downloading and installing was simple on my old computer.

There collection seems pretty extensive, with a strong Canadian component. I tried to find my favourite songs and found pretty much all but a handful (apparently some artists have pulled their songs from Spotify due to their meagre payments - see BBC).

They dazzled me when I searched for  "The Girl from Ipanema" and there were at least a couple hundred versions and they even had about twenty versions of "The Story of My Life" (a no-longer secret fav). I think my music taste is eclectic so I like an expansive, diverse collection from a music service. As a reviewer of Spotify noted that it has the ability to serve "subset of people who like to mix corny hip-hop with twangy country oldies" which perfectly describes me.

There ability to search for songs, artists, and albums works great. When I do find a new artist I like (it turns out that the covers of "The Story of My Life" are excellent - better than 1D even!) I like the links to their bios and other songs.

I haven't integrated Spotify with my social media, but I think that would be a great feature if there were a critical mass of my friends using it.

What I don't like about Spotify

Their help and tutorial content could be much better - or frankly exist at all.  They appear to rely heavily on user communities, which is fine (particularly for the people using the service for free). But in browsing a bunch of posts, I found many posts by people paying for the premium service and not being able to contact customer service any other way.

I'm also not impressed by their recommendation engine (particularly compared to how great Pandora was at this) . Their "Discover" feature appears to just be recommending music trending in an undefined "near me" - but it isn't close to music I would like. They also present some artists that are popular on Spotify, but these have not changed in days of using the service and have not been updated to reflect the various songs I have added to my lists and favourites. For example, they have been recommending Adele to me for days. What a novel artist to recommend - it's not like I'd ever heard of her or would encounter her work otherwise.

They have the ability to generate recommended songs based on a song provided - which they call a "Radio Station".  My experience with this was dismal - the songs they returned were not similar in instrumentation, tempo, genre, or any other pattern I could discern other than a similar time period (i.e., plus or minus ten years).

So other than being seriously underwhelmed by their recommendation ability, I overall love Spotify.

I'm going to go to bed now, but before logging off, I put on an Adele song ("Chasing Pavement") and it turns out this Adele isn't such a bad singer. Who would've known?

Friday, August 08, 2014

Most Frustrating App Ever!

We have been taking my daughter to Toronto's Art gallery (AGO) since she was a baby. We have always tried to make the experience of viewing art pleasant and fun, but it's not always easy to come up with ways to present the art at her level and make the experience dynamic and engaging.

At a prior visit a couple of months ago, we were given a pamphlet by the gallery staff for a new mobile app game sponsored by and set in the gallery.

It is called Time Tremors Treasure Hunt.

It sounded great. It's essentially a scavenger hunt that encourages interaction with fine art. What a great way to explore the gallery and have fun. And I was looking forward to blogging about my experience here.

I never pay for mobile apps - mostly because there are so many excellent free ones out there. This one costs $3 - which I think is a lot for a kid's app one is only apt to use once or twice.

But I was really excited about the potential of using a mobile device for a mixed reality game (a.k.a. alternative reality game). I've only ever done one before -Google's Ingress, which was cool but needs more of a compelling narrative or active gameplay.

Before we downloaded Time Tremors onto our Android smartphone we read the reviews on Google Play. The app was only launched a few months ago, so we weren't concerned that there was only one review and it was negative.

There are four games one can play in the app - all centered around visually finding specific items in the gallery via text clues. All the low-tech features seem to work fine. There is no intro to explain the overall situation - you have to get that from their website or companion television show (which is a weakness). There's also no introductory motivation within the app to explain the need to accomplish the challenges. Overall, though it seems like a nice-looking and engaging app.

However, there are two killer problems. One is the fault of the developers and the other the fault of the gallery.

Early into two of the games, they have a feature requiring one to complete the task of scanning a painting. It absolutely does not work. We tried to get the scan feature to work for two different paintings for at least 30 minutes and nothing could make it work. The security guard there said other people have had the same problem - as did a reviewer.

Frankly, I'm dumbfounded this problem wasn't uncovered during testing.

But, I can live with a bug or two - if it isn't fatal. But due to poor game design their bug is indeed lethal. The app doesn't allow one to skip any challenges, so if for some reason you can't find one item or complete a task due a bug, the game will not progress - unceremoniously ending it for the users - in this case a 10-year-old kid.

The second killer problem is the gallery's fault - and it is really baffling on the part of the gallery considering how prominently they have hyped this game via brochures and website. One of the challenges requires finding a specific painting and answering questions about it. But the gallery has removed one of the paintings only weeks since launching the app. I know games get outdated - a particular problem with mixed reality games - but considering how new this app is, there really is no excuse for this.

Again, if there was the ability to skip a challenge, we could have still played the game. But a gallery mistake combined by a design flaw ends in frustration.

As we had planned a whole day around this game, it was really frustrating for my daughter and me (mobile geek that I am) and a rip-off of $3 plus gallery admission!

We talked to the gallery's front desk staff and apparently they knew the app doesn't work and were advising people not to use it. I wish we knew that before we wasted our time and money.

I emailed the app development company and the gallery in a hope to receive a refund. I waited to post this in case some excellent customer service made up for an awful app experience. But it's been days now and no reply from anyone.

BUT...In the last couple of days the app was removed from Google Play and iTunes was updated with a note about the moved painting, so they must have got my message.

In the end, I'm most upset that Toronto finally got a cool digital media game it doesn't work. Also, based on the little we were able to play the game it did make the gallery experience much more fun, interactive, and educational. The educational component about the art was really effective and the game play provided an awesome way for kids to learn while having fun. It's a sad missed opportunity for Toronto, the gallery, and kids.

Update: Six days after I contacted the developers they got back to me, offering a refund and apologies. The next day the art gallery also contacted me and offerred a refund. So in the end, the customer service was satisfactory if slow.

Monday, June 30, 2014

Finding and Getting Our Way With Google Maps

I have been using Google Maps for years since I switched from MapQuest. In all the years of using Google Maps I never came across a circumstance where any corrections were needed.

Until recently when I noticed my daughter's public school was missing from the map. I thought this was a problem as I had a fair amount of difficulty finding the school for the first time and considering that many people (myself included) rely on Google Maps to find places that I should correct the omission.

Google offers a tool to make these additions and corrections called Map Maker.

It's quite easy to use. There are text-box fields to enter or edit a name, address and contact info - all quite clear. The visual interface to plot locations on the satellite view is also easy to use, particularly if one is  familiar with GIS. It just requires using a simpler drawing tool to outline the shape of sites over Google's satellite view.

So I added my kid's school to the map and also decided to fix other sites in the area.

I did five changes:

  1. public school added (by correcting existing entry)
  2. park/garden added 
  3. public ice rink added
  4. change rooms (for pool and rink) added
  5. variety store's location corrected (it was misplaced on the wrong street)

These changes took me no more than 20 minutes. There usefulness to newcomers or visitors to the neighbourhood would be significant, I'm certain.

So far I'm thinking that the tool and service (to everyone) is a great idea.

But then came their murky, dubious review process...

I appreciate the need for a review process to stop spammers, trolls, and vandals. But Google's review process is unnecessarily opaque and inconsistent.

Google will notify people of the status of changes made via a location's history webpage and email (although I found that email notifications only went out seldom).

Change #2, made it onto the map. It is the only correction that Google accepted.

Change #4 was added to Google Maps as I submitted it, but then removed a few days later.

Change #5 was quickly flagged as needing further investigation (the street address for the store was correct as is but Google had it marked as on a separate step - that is quickly able to see and shouldn't require investigation). Although I do get that with businesses they should check with the business owner to double-check.  About a month later and the wrong location is still on the map.

Change #3 was rejected as needing more information. No details were supplied on the precise or even nature of the required missing info except to a link to a general page about using the tool.

I was given the option to add more info to my change. The only info that I hadn't supplied was the telephone number and opening hours. I gave them our Parks and Rec department. Phone number and indicated it was only open during winter months and then resubmitted.

The second try at the ice rink seemed to have worked - partially. It doesn't appear by default on the map (as the park's seeming pool and off-leash dog areas do), but if you type in the correct name it will come up on the map.  That just raises another murky issue with Google Maps, why do they have locations that don't show up on a map unless you specifically search for them (particularly major public sites)?

Change #1 - the one that started all this - was rejected as the current (incorrect) information was deemed by a Google editor to be "more appropriate". I had provided a link to an official source - the Board of Education - which had the correct info as I entered it. What is more appropriate than the Board of Education?

This begs the question - To what authority does Google recognize?

Even worst Google did not give me the option to change or object to my entry (as I got with the ice rink). And Google removed all record of the change request from the tool's user history - so as to shut of any debate or trace of the issue permanently.

I got the name of the editor who rejected the change but Google provides me no way to examine editors' credentials or record. But it is safe to assume that they are not a Toronto government official or even a local, so why do they get such absolute, unchecked power?

Google does offer a forum that can provide some recourse and further information but it is unwieldy and frankly it is an unreasonable burden to make people use such a cumbersome process.

As a public service and a company and one that relies on user-generated content, Google has a duty to establish more rigorous, consistent, transparent processes.

I'm so put off by Google after this I will start switching to OpenStreetMap, a free, user-generated map. At least their review process appears quite transparent and any effort I put into improving them map doesn't add money to a corporate juggernaut.

Friday, June 27, 2014

Canada's New Anti-Spam Legislation

If you live in Canada, you probably have been receiving a torrent of emails latel from companies and organizations asking you to confirm your intention to receive email news. Canada's new anti-spam legislation (CASL) goes into effect in a few days (July 1, 2014), hence the flurry of emails.

I have got a bunch of emails from organizations that I'm fairly sure I previously expressly consented to be added to their email list, so I have been surprised to receive so many emails asking me to (re) confirm my intention to stay on their mailing list.

I find email newsletters to be an invaluable source of info for me so I have taken the time to respond to my deluge to confirm. But today a friend posted a note about this topic on Facebook that started a fascinating discussion on the issue.

It turns out that a lot of businesses are confused about the new legislation and are probably being more cautious than they have to be. Nonetheless, I do think the official communication around this issue from the Canadian Radio-television and Telecommunications Commission (CRTC)could have been better.CRTC's website does a good job in communicating the new legislation, through such things as infographics, FAQ page and even spam quizzes. But there's a lot to weed through. 

Thanks to my friend's Facebook thread, I found a couple clear and succinct articles on the topic:

From a marketing perspective, most of the emails I have received asking me to confirm my intention to stay on the email list have looked rather like spam themselves - i.e. wordy, generic notices that I quickly scanned and ignored. Many organizations had to send me two such notices before I responded - in the meantime I became more aware of CASL so I made the effort to notice such email. But this email from Shoppers was the most effective, I received so I thought I'd share it.

Email from Shoppers notifiying me that I must consent to receive emails from them with a huge yes button for me to click

Visually this is very clear and noticeable. But Shoppers did make a big mistake when they sent this. I don't automatically allow images when I receive emails (except for ones from friends). As almost all the content from the Shoppers email was in an image file, the message was lost until I turned the image on. It's really simple to provide alt text or other text solutions to rectify this.

I'd say it's as important to not look like spam as it is to follow the new rules.

Thursday, May 22, 2014

Foursquare Loses Me

After hearing awhile ago that one of my favourite mobile apps, Foursquare, would me splitting into two I was not eager for the changes.  I'm not normally one who hates all changes to their favourite apps. (Every time Facebook makes any change I can anticipate the tiresome complaints from the regular suspects.)

I was an early adopter and continual user of Foursquare and blogged a lot about them. For those not familiar with Foursquare - or who checked it out when it launched and then forgot about it - Foursquare is a leader in location-based services and geosocial networking.  Since its launch, people could virtually indicate their presence at a physically location through the service. Users could also add associated public reviews or share status updates for one's friends.  The app made it easy to see where your friends were and to find nearby places and business of interest.

Earlier this month, Foursquare announced they would be splitting these services into two apps. A new app, Swarm, would be launched for geosocial networking and the Foursquare app would maintain social recommendation features.

I acknowledge that many of the gaming and title features that initially drove usage through novelty - the mayorships of places and humourous badges based on check-ins - were no longer compelling. There were occasional real-world benefits - in my years of using Foursquare I got a free gelato and a 10% discount on concessions from my local cinema. Ben Heyman addresses Foursquare and other app's challenges with pointless gamification, Foursquare Committed Suicide, Signaling the End of the Gamification Fad.

But it wasn't all about that. And, I still believe Foursquare had unique value

It's great as a place diary. I enjoying recording and sharing with my friends any interesting places I was at or any interesting commentary I had. Not everything merits publishing on Facebook or Twitter.

I also liked the ability to explore the world around me. It's great to find out if there are businesses near to me that my friends or other users like. But I enjoy the social and unofficial histories of normal and special places that Foursquare offered. Foursquare also had lists that enabled social, place-based curation that was also great. Granted, the app Findery is doing this better, but they have only recently launched an app (iPhone only) and it has not hit a critical mass that gives it vitality or stickiness.

I liked how Foursquare had all these features in one place. I loved how it was an app where the central feature is place. This allows a different view of the world than other apps entail. It grounds us to our place, while opening up our world to our social network.

I understood why Foursquare needed to change to keep their massive number of users, however. Matthew Panzarino wrote an excellent article on this for TechCrunch, Foursquare’s Swarm And The Rise Of The Invisible App. He argues that as smartphone media have become more mature we have transitioned from replicated prior technology to multi-purpose apps that offerred a plethora of features (such as Foursquare). In the era of people ever-increasing number of apps and ever-dwindling free time, we are now seeing a new era of apps,
These ‘invisible apps’ are less about the way they look or how many features they cram in and more about maximizing their usefulness to you without monopolizing your attention.... A confluence of factors have made these kinds of context-aware apps possible at this point in time. Increasing power efficiency in physical memory and device processors has led to better battery life
 Today, I tried out the new app Swarm and a sneak-peak of the new Foursquare (the old interface is being grandfathered out).

Swarm is definitely easy-to-use and seems great at what it does - geosocial networking. Swarm has features Foursquare didn't have, such as social coordination tools (helps you plan a semi-spontaneous events with your circle), auto check-in options, and better friend geo-tracking displays. The ability to set Swarm to check you into places automatically is key to its utility as Wired has identified. There are also some "sticker" features that I seem like glorified emoticons. But the place check-in is central to the app, as it was with Foursquare. One can check into a place manually in the same way as one did before on Foursquare. Once checked into a place Swarm is linking to Foursquare for friends' and other users' reviews.

Swarm is cool, but aimed at the party crowd (which I am not one any more - okay I never was).  There are (or rather were) many apps that did this. Perhaps, Foursquare's large number or users and slick interface will help it succeed where others have failed.

Downloading Swarm is super quick and easy. Foursquare is automatically porting user's data to Swarm. It makes transferring to the new app easy.  So from that standpoint the split is handled well, but some people might not like their data ported to another app without their permission (or knowledge).

The old Foursquare app will become essentially just a social and proximity recommendation app for businesses and sites pretty much just like Yelp or Yellow Pages' app. With the geosocial networking features largely removed from Foursquare, it seems like the only reason to use it would be when one wants to get a recommendation for a nearby business or site with one's friends reviews getting special status. Foursquare long ago buried their lists features to the point that it is impossible to find other users lists.

So now Foursquare becomes a passive tool for searching for proximal info. I get that local search and advertising is a potentially lucrative market for much-needed revenue for the company. It's definitely a useful feature, which I will no doubt use occasionally. But unless I'm travelling, I don't visit very many new areas. And when I do go somewhere new and special, I am not going to use two apps. Foursquare used to be the app that made place a single, pivotal focus. By splitting its focus, it adds up to less than the sum of its original parts.

Tuesday, April 29, 2014

Give MOOCs (Massive Open Online Courses) a Try

Last week, I finished my first MOOC. No, it is not a sound a sick cow makes, rather it's a Massive Open Online Course  MOOCs are different from other online courses in that they are open. Open in that they are free to take and open to anyone, no perquisites required. Massive in that their free status tends to attract a very large number of students - with diverse backgrounds, locations, and subject-matter knowledge.

My experience is limited, but from talking to others who have taken MOOCs, I have a sense of their structure and purposes.

MOOCs tend to run for a more limited timeframe than traditional university classes (online or offline) - often for four to six weeks, sometimes at a self-study pace. The MOOC I took would require anywhere from 20 to 40 hours to complete (depending on one's prior familiarity with the topic and one's language and technical skills).  The course was pass / fail - which I also believe is common for MOOCs - but credit could be applied to a program at the university offering it (I'm not sure if this is common).

MOOCs use an e-Learning platform. The MOOC I took used Desire2Learn, but Moodle and Coursera are also popular options. All the e-learning platforms are similar in that they offer a web-based interface for the instructor to posts text-based notes or readings, lecture videos,  forum style discussion boards for students to post questions to the instructor or fellow students, and online quizzes.

E-leaning is one of the areas I consult on and I have blogged a lot about this already (see my prior posts on e-learning).  For this post, I'll focus on the differences between MOOCs and online courses generally.

All the challenges I have identified with e-learning are present and often compounded with MOOCs (e.g., lack of presence of instructor and students, minimal interactions, etc.). There are the same benefits too (e.g., distance and time barriers removed), but the benefits are not as many

From an institution perspective, MOOCs are a good marketing opportunity. It is a way to introduce prospective students in a low risk environment to programs and faculty. It is also a great way to disseminate knowledge for altruistic reasons. From a student perspective, the selling point of MOOCs is their price - free. You can't beat free!

Did I mention free? But there are other advantages beside the price or lack thereof.

Despite attending one of the largest universities in Canada, I haven't taken a lot of courses on my research interests at my home school as there hasn't been courses on my exact subject matter offerred. Considering the large number of universities and colleges worldwide offering MOOCs, one can choose from a large number of schools, which makes it likely you'll find a relevant course for you somewhere.This gives one access to an exciting array of schools and professors not limited by location country or cost.

I also like that the class I took was pass or fail (i.e., no grades) - with the opportunity to redo any tests that were failed. This meant that I could focus on learning for learning sake and not for the primary reason of getting a good grade (which is ruining education at all levels). It was really refreshing and rewarding to take such a class.

I also loved how my course combined the standard e-learning techniques (i.e. online reading and multiple choice tests) with applied projects in applicable software. As so much software in any field is online now, it is great to be able to combine theory with hands-one experience in one course. We used a trial version of the software, so we got access to mainstream, premium software for no cost!

As MOOCs are designed, I believe, primarily to be a marketing tool for universities and thus reach a wide and large array of prospective students, the material tends to be at a general level.  The course I completed had students from all levels of academic backgrounds. So one is studying with people with no post-secondary education to PhD students and working professionals in the field to absolute newbies. There are also many students from various countries with differing levels of technical and English skills (from almost none to proficient in both). So to design a course around such divergent skills and backgrounds is difficult. Thus the first few modules in my course was way too basic for anyone at an undergraduate level or above. This wasn't a huge problem as I could breeze through those and by the final few modules the material was much more insightful and helpful.

The diversity of the students would also be a great way to meet and interact with other people interesting in the same topics, yet MOOCs in being "massive" and for a short duration don't provide any feasible means for students to meet and engage with one another.

I also have gripes about people who don't read the FAQs and post stupid questions to the forum, but that's people for you. Because the class was free, there were times when the class felt like it was third-rate - there were lots of typos and  poor quality material at times. I realize one gets what one pays for - but from an institutional, marketing perspective it defeats the MOOCs purpose to be perceived as second or third rate.

Overall,  however, my experience was really good. I'm sold on MOOCs. In fact, I start another MOOC next week!

Tuesday, March 25, 2014

Spam Poetry

A couple years ago, I had to turn off allowing unmoderated comments to this blog as I was getting mostly spam.  I've configured the blog to email me for approval to post any comments. I still get mostly spam, but one I received today was something special - it was downright poetic.

Of course, the "comment" had nothing to do with my blog post. And it appears to have been written by a robot with minimal knowledge of English. In the end, it is a plug  for someone's search engine optimization service (a highly ineffective plug at that). Yet somehow the comment works as thought-provoking free verse on my blog and life in general.

Below is the spam-poem as it arrived to me today, uneditted except to remove the plug and with line breaks as provided by the spam-poet. Enjoy:
I loved as much as you will receive carried out right here.
The sketch is tasteful, your authored material
stylish. nonetheless, you command get got an nervousness
over that you wish be delivering the following. unwell unquestionably come more
again as exactly the same
nearly a lot often inside case you shield this increase.
I received barely intelligible and bizarre comments before, but this is this one charted new ground.  I think I'll collect other similar spam-poems to compile an online anthology. At least, these "comments" will have demonstrated some worth, however unintentional.

Tuesday, March 18, 2014

Did You Get That? The Benefits of Collaborative Note-Taking

I recently attended an online conference on the use of mobile devices for libraries. During the associated Twitter back-channel chat, I noticed an open invitation to participate in real-time, collaborative note-taking via Google Docs. I've been an avid note-taker since my undergraduate days, but I've never collaborated with someone before (unless asking "What did she just say?" or "Can I photocopy your notes?" counts).

I'd also never used Google Docs for real-time collaboration - so I was sceptical. But I figured it was an excellent opportunity to experiment.

In the end, I was greatly impressed. The resulting notes were excellent and the experience helped me become better aquainted with fellow attendees. I was surprised on how much less effort it was for me to work collaboratively than alone too.
So I'm sold on the benefits of collaborative note-taking.

But I've only tried it once, so I wanted to learn more about the practice. The notes' organizer Ayla Stein kindly agreed to answers my questions about this practice.

Ayla Stein is a librarian at the University of Houston libraries. Her expertise includes user experience research, metadata, and scholarly communications. She has participated in collaborative note-taking in both educational and conference settings.

Question: What is your experience with collaborative, real-time note-taking?
Ayla: My experience with collaborative, real-time note-taking is ad-hoc, informal, and sometimes for fun instead of study. I had an evening class with a few friends in grad school. The class happened to be at the same time as another class that a few of our other friends were in. We shared a Google doc to take notes on what was going on our respective classes - partially because we wanted to know what the other course was about, but it tended to degenerate into goofing off.

I've also used shared notes (via Google doc) to share notes with a classmate who may have been out sick or had to miss a day for some reason.

The first time I intentionally invited others to take collaborative notes with me was at a pre-conference for ALA Annual 2012. There was a lot of interest in viewing the notes, especially at first since I forgot to set the permissions on the document so that anyone with the link could edit!

Since then, I tend to use collaborative note-taking during professional development opportunities like the Handheld Librarian 9 Web Conference, mainly because I haven't been in a formal face-to-face course since I graduated.

Q: Have you used any other ways to do this than Google Docs? What are your thoughts on Google Docs?
A: I haven't used any other system than Google Docs to do this, unless live-tweeting/live-blogging (via tumblr) counts. I like to use Google Docs, because I only have to sign into one account, and since it's a web application, I can access my notes from any device/computer with an internet connection. I think Google Docs are easy to use and share with others, whether or not they have a Gmail account. Formatting can be a bit unwieldy with Google Docs, but for note-taking it doesn't matter all that much.

I also like the comments feature in Google Docs that allows you to ask questions or make observations on a specific piece in the notes that someone else can then address.

The main issue I've had with Google Docs is the default privacy settings - anyone with a link can view but not edit, so if I forget this, a lot of people will close the document without telling me that they can't edit.

Q: What have you found to be the benefits of collaborative note-taking?
A: For me, the benefit of collaborative note-taking is comprehensiveness - if I miss what a speaker said, chances are decent that someone else did hear, and can add it to the group notes. I also like it as a way to still see what's being covered in a conference session or workshop that I wanted to go to but was unable to attend.

Q: What are the challenges?
A: I think the main challenge is human group effort. I take very detailed notes (probably too detailed) because it's a way for me, as someone who has issues staying attentive for long periods of time, to better focus on the speaker and what is happening. I think that often others feel as if they don't have anything else to add, or maybe they figure that whatever is already on the page is good enough.

From a user experience it can also be confusing if you have several people taking notes or editing at the same time because you can see what others are typing as they type it. Another issue is when there are a lot of people on one document, any interactions on the document can become very slow.

Q. Any overall comments on the experience or future of this practice?
A: I'm not sure about the future of this practice - I enjoy it as a way to not miss anything important, but I can definitely see where it could be distracting.

I want to keep doing it but I would also like to see how it would work in an asynchronous setting. I take a lot of professional development courses that operate asynchronously - the content is available but every student works through it at his or her own pace. I am interested in knowing if people would contribute their own personal notes to a group notes document or if this would prove too distracting.