Dealing with Bell Canada is Like Having Broken Glass Ground Into My Eyes

I notice that Bell's Internet television service is advertised more and my blog post on it gets a fair amount of traffic.  We've had Bell Fibe service for over two years now.  In addition, we have our Internet, home telephone, and voicemail services.  I used to also have my mobile device plan with them, but left them as soon as my contract was up due to the inflexibility of their plans, their highest in Toronto (if not all of Canada) rates, and their poor customer loyalty rewards.

Having been a Bell customer for years, I have dealt with their customer many times.  For years my dealings with them were fine.  I had heard that their customer service was poor, but had not encountered. I even participated in a focus group for Bell and was the only person in the panel that didn't end up using the session to gripe about the Bell's many service crimes.

It was only once we got Bell Fibe, however, that my dealings with Bell's customer service were so horrible that indeed dealing with them is like having broken glass ground into one's eye balls.

My prior blog post on Bell's Fibe TV covered how they fraudulently promised me one price for two years and then failed to honour that agreement.  In my experience with Bell, they never put their pricing promises in writing, so even though I had notes on their promises they refused to honour them.  They did, however, offer me a new (much less good) deal, so I stuck with Bell.

I also had problems with the Bell Fibe remote which has never worked properly. After 3 calls to customer service to try and get it working and no resolution, I finally gave up on this comparatively minor issue.

But my dealings over the past few months are so horrible that I truly believe there couldn't possibly be a company with worst customer service in Canada than Bell.

When we moved homes recently, we simply wanted to transfer our services from one place to the next.  I've done this in the past and I'm sure Bell must encounter this daily, yet it seemed just too much for Bell.

I'll shorten the epic horrible saga of my Bell woes. Granted, our home had some
unique challenges (as every home must) but really nothing that should have provoked such an ordeal.

To condense the problems, we had to have Bell crews come to our house four or five times. In almost every case, they didn't come at the time they said they would (earlier or later) even though they give themselves a big hours-long window.  Almost every technician had something different to say and none of them followed up on their promises to connect our service.

So this required me to call endless times to try and get our service up. I had to call at least 1-3 times every single day for 2 straight weeks.  Each call took anywhere from half and hour to 3 hours.

Almost every single would be transferred.  Every time a call was transferred, the person transferring me would not inform the person whom I was being transferred to of my situation, so I would have to repeat my story.  Apparently, Bell is not capable with all their apparent technology and significant employees numbers, to able customer information into a computer file either as every other company in most of the Western world has been able to do for about 30 years now.

Also Bell, once a leader in telephone services, seems to not be able to put people on hold or transfer calls without disconnecting. It happened so many times that Bell's customer service agents would hang up on me that I made the agents promise me that they wouldn't do this again.  Another promise, of many, that Bell didn't keep.

Considering that vast amount of time it takes to get a hold of anyone that has a remote clue on what to do, getting disconnected is not only incredibly rude but wastes even more of my time.  But truly, unless they were hanging up on me on purpose rather than dealing with my case (a distinct possibly) it means that Bell hasn't perfected the technology handling telephone calls.  Rather unbelievable but from my experience a daily occurrence.

Escalating problems to managers did no better.  Although they would claim to solve my problem and to follow-up on my behalf - they dropped the ball just as much as their call-centre employees. They were just more conciliatory in tone.

After an incredible amount of frustration, we finally got one very-nice and intelligent service agent that solved most of our problems rather quickly.  We also got a manager that did give us a small rebate as a gesture of their many errors.

The Bell Fibe service, although expensive, is rather good.  It does can out for hours at a time every couple months or so. But otherwise, it is a cool service.

Considering the living hell Bell put me through over months (and this is a condensed account) however, I can't wait to switch to another service. But I have heard that the only alternative available, Rogers, isn't much better.

I'd love to hear from anyone that has advice on television, Internet, and home telephone service that offers comparable products and at least slightly less horrendous and disdainful customer service...

The Mobile Web and Everyday Life

My kid was away this weekend on a winter camp-out with her Brownie troop, so my wife and I used the opportunity to have some grown-up fun while she was away. So we invited friends over for dinner and planned a meal that was decidedly not kid-friendly (i.e. no grilled cheese).

I've had a smartphone for a few years now and used apps and the browser to access information before.  Normally, I use it for getting directions and contact info, weather, restaurant reviews, movie listings, news, or checking out my social networks via Facebook, Twitter, or Foursquare.

But this weekend, I used my mobile device in some new ways for me and I was struck by how much having ready access to a wealth of information is improving the run-of-the-mill tasks of everyday life.  

First, while enjoying our kid-free weekend and having a leisurely visit to a cafe and planning the grown-up menu for our friends upcoming visit, we used my mobile device to find a recipe for good and easy margaritas.

Then we found the nearest LCBO and grocery store on my device to pick up the ingredients.

While at the grocery store, I used my mobile device to convert recipes my wife had in imperial units to metric.  Google's voice commands made this really easy to do (as I could never do such conversion in my head).

Finally, at the grocery store, as were planning a Mexican meal and were curious about a variety of unfamiliar peppers the grocery store had. We wanted a little spiciness (not having to worry about the kid and all) but weren't looking for peppers that would have us in an emergency room.  So I googled the names of the peppers, found out their heat factor on the Scoville scale and what type of dishes they were best for.  Assured that we weren't going to be causing irreparable harm to our internal parts, we ventured out and tried new peppers.

These changes can be banal or momentous, but there is no doubt that the access to information that mobile devices and the Internet are profoundly changing the functions of everyday life.

Milestones in the History of Geo-Locative Services

I've been recently researching the history of location-based services (LBS) and locative media. I previously blogged about the definition, terminology, forms, and examples of these, but I have not examined their origins.

As with much of digital media, it is surprising how poorly this history is documented. Wikipedia remains the best, and frequently the only, source of historical information, but at times it makes contradictory or unsupported claims (such as "the first X"). I tried to find at least a couple sources for the history below.

Below, I compiled a list of key milestones in the innovations that made consumer locative media and LBS possible. The focus is on consumer applications, particularly ones related to place or geo-targetted information.

Essentially, five streams of innovation needed to come together to make geo-locative services possible:

1. Geo-positioning technology
2. Internet
3. Mobile communications and computing
4. Digital mapping and geocontent
5. Graphical interface and interaction design

In compiling this list, I was surprised at the degree to which innovations arose from around the world. I've included the countries of origins, but if not stated it is the U.S.

I don't go back to the invention of the map, telephone, or the concept of the computer, but pick it up as the technologies begin to converge...

• 1940 to 1980: Computers introduced and gradually became smaller, smarter, faster, cheaper and easy to use - leading to the personal computer revolution of 1980s (Computer History Museum)
• 1950 to 1960: augmented reality (Wikipedia) and RFID technology begun (Landt)
• 1960: Canadian government in Ottawa developed first operational computer Geographic Information System (Wikipedia)
• 1965 to 1968: Douglas Engelbart at Stanford Research Institute develops and presents the first working computer with graphical user interface elements (Britannica & Utah State U.)
• 1969: ARPAnet launched, first multiple site computer network, precursor to Internet (Webopedia)
• 1970 to 1980s:  Touchscreen devices developed & perfected (Bill Buxton)
• April 3, 1973: Motorola executive made first ever cell-phone call (to competitor Bell Labs) (CNN)
• February 22, 1978: First GPS (Navstar) satellite launched, owned, and operated only for U.S. military; 24 satellites would be launched before network completed in 1993 (Wikipedia)
• 1980 to 1990: RFID became commercially mainstream (Landt)
• 1981 to 1984: First laptop and tablet computers launched (Wikipedia)
• 1984: Apple's Macintosh personal computer first affordable computer with graphical user interface; it sells very well and convinces people of merits of GUI (Britannica
• 1986: One of first wireless data technologies launched by Sweden's Ericsson(Wireless Week)
• 1988: Canadian company, BlackBerry (formerly Research in Motion), was first North American company to develop wireless data technology (CBC)
• 1989: World's first commercial, handheld GPS receiver, Magellan's NAV 1000, released (Time)
• Christmas 1990: Tim Berners-Lee and Robert Cailliau brought World Wide Web to life from CERN, Switzerland (Scientific American)
• 1991: Internet (then in form of NSFNET) made available for commercial use (Computer History Museum)
• June 1993: One of first online, static maps launched by Xerox PARC (Wikipedia)
• 1994: Bluetooth, international standard for short-distance wireless data transmission, invented by Ericsson (Mashable)
• August 16, 1994: IBM & BellSouth released world's first smartphone and first phone with a touchscreen, Simon Personal Communicator; it had cellphone, calendar, note pad, game, etc. and optional memory card for maps, camera, music (although it wasn't called smartphone as term not used until 1997 with Ericsson's GS 88 Penelope) (Wikipedia & Bloomberg)
• 1995: First built-in GPS device, GuideStar, offerred in production vehicle, GM's Oldsmobile Eighty Eight (PCMag)
• 1996: U.S. Federal Communication Commission requires all cellphones to pinpoint users for emergency response, drastically increasing ubiquity of locative technology
• February 5, 1996: First consumer-focused online, interactive map launched by MapQuest (AOL & About.com)
• 1997: Institute of Electrical & Electronics Engineers published WiFi standard; companies soon launched WiFi enabled products (Economist)
• July 1997 - U.K.'s Trafficmaster released world's first live traffic information available via GSM cellphone (using own positioning method, not GPS); as first killer app of telematic devices it drove demand (Trafficmaster & Communications Today)
• 1998: Standards published to enable mobile Internet browsing, Wireless Application Protocol (WAP) (eHow); in 2000 I developed one of Canada's first WAP sites for movie listings & reviews
• 1999: Headmap Manifesto published by Ben Russelll; it presented influential vision of ubiquitous & locative technology (Technoccult)
• 1999: Weather Channel launched possibly first platform-independent consumer LBS; in Jan. 2013 their app surpassed 100 million downloads (Weather Channel)
• February 22, 1999: Japan's answer to WAP released, i-mode gained international popularity, but now only used in parts of Asia (Telegraph)
• May 1999: Palm VII released in U.S. and has LBS capability via zip codes positioning (Navipedia)
• June 1999: World's first cellphone with GPS functionality when Japan's Seiko Epson introduced 290g Locatio, also possibly world's first LBS as included locative mapping & wayfinding, geo-targetted weather forecasts, and proximal restaurants, hotels, & points of interest (Time/CNN)
• October 1999: Europe's first phone with GPS and likely first ever proximal "friend finder" feature when Finnish company Benefon released “Esc!”(Global Positioning & Navigation News, 1999, vol. 9, iss. 1)
• Late 1999: After innovations in paging technology, BlackBerry released BlackBerry 850 Wireless Handheld; the widely-successful "Crackberry" combined e-mail, organizing features, wireless data network, & QWERTY keyboard (a rarity) (CBC)
• 2000: Dodgeball launched, early geo-social service and arguably first to reach large scale popularity, users texted their location to discover nearby friends & venues (Wikipedia)
• May 2, 2000: American government allowed everyone complete, precise access to GPS service
• May 3, 2000: First geocache hidden, in wilderness of Oregon by Dave Ulmer who then invited people online to find it via GPS devices (Geocaching.com)
• October 2000: Nokia, Motorola, & Ericsson founded "Location Interoperability Forum" to spur development of LBS (Global Positioning & Navigation News, vol 10, 20 & 22 )
• 2001: First cellphone with GPS in U.S. released, Samsung's SPH N300 in Rhode Island (Wireless Insider, vol. 2, iss. 38)
• November 1, 2001: "Can You See Me Now," a mixed/alternative reality game first played in Sheffield, UK - one of first such games to use online location tracking (Blast Theory)
• 2002: Dutch company TomTom released their first navigation product for PDAs; Navigator was one of first affordable portable (and suitable for in-car) GPS devices (TomTom)
• June 2002: One billion mobile phone users worldwide (eMarketer)
• June 2002: 200 companies joined to form "Open Mobile Alliance" to consolidate standards for mobile development (OMA)
• August 2002: Wherify Wireless made children's watches with GPS for parent to track kids (BBC)
• Fall 2002: First doctoral dissertation about LBS published in ProQuest (leading dissertation publisher), "Discovery and adaptation for LBS" by Todd Hodes, Berkeley, Computer Science
• 2003: One of the first locative history projects; launched in Toronto [murmur] collected oral histories of places and via unique phone numbers & plaques, people could use mobiles to hear stories of place in situ, project spread across Canada, Ireland, Australia, Scotland, U.S. & Brazil (murmur)
• 2003: Japanese first to use smartphones to scan QR codes to receive online content; QR codes were invented for Japanese auto industry in 1994 (Wikipeida)
• July 2003: Locative media term coined by Karlis Kalnins for Latvian workshop (Leonardo)
• June 2004: One of first locative art projects presented; Christian Nold's London UK based project Bio Mapping used galvanic skin response & GPS to map people's emotional response to specific locations (Observer)
• July 2004: I Love Bees, one of most popular, early alternative reality games with locative elements (e.g. GPS) begun (Wikipedia)
• August 9, 2004: OpenStreetMap, open-source global online mapping project started in U.K. (OpenStreetMap)
• August 16, 2004: Plazes released, German company pioneered and popularized geo-social networking (Wikipedia)
• April 8, 2005: HousingMaps.com launched, first Google Map mash-up (before their API released) using Craigslist housing listings; it allowed people to search for housing via online map (Programmable Web)
• May 2005: Chicagocrime.org launched, crime data mash-up with Google Maps (Holovaty)
• June 29, 2005: Where Conference (formerly "Where 2.0") convened, arguably leading conference in this sector (though SXSW is close)
• June 28, 2005: Google released Google Earth, enabled widespread access to satellite imagery (Google)
• June 29, 2005: Google released API for Google Maps, spurred innovative online map mash-ups (Google)
• November 2005: Google released Maps for Mobile (Google)
• November 2005: Wikipedia page created for locative media
• Late 2005: GeoNames.org launched; a wiki gazetteer based in Switzerland with over 10 million place names in database - this leading source of free geocoded data enables many geo-services
• 2006: Labs set up to examine mobile and locative technologies through art and research (both called "Mobile Experience Lab" and both appear to have started in 2006) at Massachusetts Institute of Technology and Ontario College of Art and Design University
• Feburary 2006: Finnish company, Nokia, first company to offer Near Field Communications capable mobile, 6131 (NearFieldCommunication.org)
• May 18, 2007: Russia made its satellite navigation system, GLONASS, freely available; launched in 1970s for military use, it's only alternative to GPS - until Europeans complete Galileo in 2019 (Wikipedia)
• June 1, 2007: Busted by LBS - Plazes CEO, Felix Petersen, called in sick to one conference then checked-in on to another on his geosocial app, but got caught (TechCrunch)
• June 29, 2007: Many Asian smartphones already had built-in accelerometers for positioning & navigation, but iPhone introduced it to Western users (CNET)
• September 25, 2007: First issue of Journal of Location Based Services
• August 2, 2007: Vancouver based SciFi author William Gibson wrote "Spook Country" featuring locative art prominently (Boston Globe)
• December 2007: Dopplr launched and pioneered social navigation and geosocial networking; based in UK & Finland, it was bought by Nokia to wither (Guardian)
• January 2008: Kenya's post-election violence prompted volunteers to map reports of violence received via mobile users, later they created Ushahidi, open-source platform for similar crisis mapping (Ushahidi)
• 2008: First doctoral dissertation on locative media published in ProQuest, "A brief history of the future of urban computing and locative media" by Anne Galloway, Carleton University, Ottawa
• July 10, 2008: Apple launched App Store to promote apps; although first for mobile apps and they revolutionized app distribution, the app directory concept existed years before, such as Toronto-based Tucows' listings of freeware/shareware launched in 1993 (Wikipedia)
• September 23, 2008: Webby awards announced new category for "best use of GPS or location technology"; first awarded to Adidas Marathon Run Tracker and People's Voice award to Palringo Local (Webby)
• August 28, 2008: Flickr introduced ability to geocode photos by placing them on a map, combined with reading geocodes automatically taken by mobile device cameras; within 1 day over a million photos are geocoded, eventually leading Flickr (founded in Canada) to become one of largest sources of georeferenced content (Flickr)
• March 14, 2009: Foursquare launched at SXSW conference, resulting hype helped it become arguably most popular LBS (PC Mag)
• June 19, 2009: Augmented reality browser, Layar, launched and freely available, popularizing A.R. apps (TechCrunch & Layar)
• End of 2009: Locative apps gained ubiquity as five of top ten apps in Germany, U.K., and France centered on location or navigation (Navipedia)
• 2010: Proclaimed "year of location" after high-profile launch & popularity of many LBS
• January 12, 2010: Earthquake in Haiti, triggered global efforts to map problem areas via web-platform Ushahidi and SMS updates from Haitians, resulting crisis-map aids relief workers and demonstrated potential of such technology (National Geographic)
• February 2010: Privacy concerns of public check-ins brought to attention with launch of Dutch website, Please Rob Me; it scrubs Foursquare & Twitter to determine empty houses (Telegraph)
• April 3, 2010: Tablets finally caught on with the release of Apple's iPad (TechRadar)
• June 4, 2010: China banned Foursquare after virtual Tiananmen Square protests (Telegraph)
• June 24, 2010: Gyroscopes to orient devices were common in consumer electronics (e.g., Wii) and digital cameras, but it was Apple iPhone 4 to include in mobiles and soon all mobiles had them (EETimes)
• July 2010: Having installed Fourquare a month prior, I received notice of nearby special supposedly of interest to me, for a plus-sized women's clothing store (I'm not a plus-sized woman); location-based advertising has a long way to go - Luckily, a fellow Torontonian founded Location Based Marketing Association shortly thereafter
• December 2010: "Mother of all geofencing pattents" awarded to Where after applying for it in 2005. Geofences are gaining popularity for geo-targetted marketing campaigns, child and friend tracking, and proximal alerts. (TechCrunch)
• January 2011: 41% of Canadian smartphone owners had a Blackberry (Ipsos)
• May 2011: X-Men First Class film promoted with "smart posters" that once tapped with a suitable mobile device activate online content; first U.K. marketing campaign to use this tech (Proxama)
• November 2011: Google released indoor maps for mobiles (Google)
• January 2012: 34% of Canadians owned a smartphone (33% are Blackberries, 28% Apple, 31% Android); 10% owned a tablet (Ipsos)
• February 2012: 74% of US smartphone owners accessed location-based info (Pew)
• May 2012: Groupon launched LBS for users to see nearby deals (PCMag)
• Spring 2012: Canadians spent 2.8 hours per day on smartphones, 2.4 hours on tablets (Ipsos)
• April 2012: 55% of US adults accessed Internet on mobile; almost double from 2009 (Pew)
• June 2012: Foursquare had 2 billion check-ins and 20 million users (CNET)
• August 2012: Indoor positioning = last holy grail. Nokia, Samsung, & Sony joined forces to make indoor locative technology a reality through their In-Location Alliance (Computer World)
• August 13, 2012: Google bought travel publisher Frommers for $25 million, having previously bought restaurant reviewer Zagat in 2011 (Forbes)
• December 2012: 87% of U.S. adults had cellphone, 45% had smartphone (Pew)
• February 2012: China had one billion mobile users, first country to reach this level (Forbes)
• March 15, 2012: In-car GPS device instructed Glen Farrelly to drive onto non-existent road and into active volcano in Hawaii; Glen used own judgement & survived (unlike others)
• September 2012: One billion smartphones used globally (Bloomberg)
• January 2013: 31% of US adults owned a tablet (Pew)
• February 1, 2013: Mobile app Path fined $800,000 for privacy violations; it was also found that Path shared users' locations even when users opted out of this (NY Times)
• February 3, 2013: After waiting a few weeks for my invitation to Ingress, Google's new location-based game for mobiles, I finally got in. A scifi narrative encouraged people to explore their world and join a global fight, using app's locative interface. (TechCrunch) Hyped as first game with potential to make location-based games (aka alternative reality) mainstream.
• February 11, 2013: For the first time in Canada, I noticed a "smart poster" - for a Toronto production of The Wizard of Oz. I tapped my Nexus smartphone to the poster and instantly got ta page for ticket info. Although, this technology worked much more quickly and easily than scanning a QR code, the resulting page I received was generic and boring - demonstrating that even if the tech functions the campaign strategy and content execution must also work.

This list is a simplified account and is by no means definitive. And, considering how poorly documented the history of this sector is, some of these details cannot be considered infallible.

All this considered, I could really use some help verifying, correcting, and expanding this list - so please leave any suggestions below.

Measuring Sense of Place

I have spent a considerable amount of time trying to determine what exactly is sense of place and how one might be able to determine if technology can indeed impact it. There have been several people looking into this but often I found they were either studying something else - such as sense of community or place attachment - or had instruments that weren't transferable to other studies. Then I found a study by Suzanne Bott called appropriately enough "The development of psychometric scales to measure sense of place" that was the only suitable method I encountered to measure sense of place.

As I won't be using this research now, I thought it might be useful to share for anyone else considering such a study (and let me know if you are).

One of the most cited scholars for measuring sense of place (SOP) is Stedman; he attempted to resolve the difficulty of measuring SOP on his own (2003) and with Jorgensen (2001). Stedman proposed scales to measure related place concepts such as attitude towards a place and place satisfaction, similar to product satisfaction, as measurable proxies for SOP. This work, however, divorces studies of place from the realm of meaning and instead offers a utilitarian view of place, which is not transferable to all experiences of place.

With the goal of being able to quantify degrees of SOP, Shamai (1991) formulated a scale ranging from no SOP, knowledge of being located in a place, feeling of belonging to place, attachment to place, identification with place, involvement in preserving or shaping place, to sacrificing for place. Although Shamai’s continuum of SOP degrees is useful, his questionnaire to measure this was designed for a particular location (i.e., a religious school) and is therefore not transferable to other study sites.

To date, Bott (2000) appears to be the only work that offers a quantitative tool to measure the multiple dimensions of SOP. Through focus groups and expert panels, Bott developed 15 scales comprising 90 individual questionnaire items to measure independently the dimensions of SOP, such as sociocultural, environment, existential, aesthetic, and functional.

Bott groups her SOP scales under four overarching “domains”: physical setting, cultural, affective (Bott uses the term affective to refer to the effects a place produces, not limited to emotional responses), and functional. The table below shows the domains, scales, and items she developed and validated to measure SOP.  Each questionnaire item is measured by a seven-point Likert scale.

BOTT (2000) SENSE OF PLACE SCALE

DOMAINS AND SCALES	QUESTIONNAIRE ITEMS
Natural Setting Domain
Natural Setting Scale [5 items]	natural, sunny, has good lighting, has a good amount of trees
Built Environment Scale [3 items]	made of materials which are appropriate in color, made of materials which fit the setting, has attractive buildings
Character Scale [10 items]	clean, alive, peaceful, distinctive, harmonious, balanced, well-maintained, simple, spacious, open
Cultural Setting Domain
Inherent Sociocultural Scale [6 items]	historic, authentic, has a spirit of the people, fits within the larger context of [specific place], supports the activities of [specific place], feel a sense of history
Transactional Sociocultural Scale [7 items]	offers a sense of belonging, provides opportunities for interaction with others, offers civility, generates respect for the individual, has a distinct energy, feel a part of the community, feel a sense of belonging
Affective Individual / Personal Domain
Significance Scale [4 items]	meaningful, significant, interesting, valuable
Existential Scale [4 items]	feel a sense of connection, feel a sense of my own identity, feel a sense of attachment, feel a sense of ownership
Memory Scale [6 items]	familiar, well-known, memorable, feel a sense of connection, feel like I know it well, feel a sense of nostalgia
Aesthetic Scale [6 items]	beautiful, aesthetically pleasing, pleasing to look at, generates a positive sensory experience, feel a sense of awe, feel a sense of appreciation
Transcendental Scale [10 items]	inspirational, magical, sacred, spirit of place, feel alive, feel inspired, feel connected to higher power, feel fulfilled, feel sense of romance, feel strong emotions
Functional Individual / Personal Domain
Purposive Scale [2 items]	meets my expectations of [specific place] setting, supports my role at [specific place]
Informational Scale [6 items]	understandable, provides a sense of direction, has distinct landmarks, is easy for me to find my way around in, makes way-finding seem intuitive, provides info
Prospect Scale [4 items]	feel like there are opportunities here for me, feel like exploring, feel like I have options, feel a sense of mystery
Refuge Scale [4 items]	non-threatening, has obvious boundaries, offers shelter, feel a sense of refuge
Well-being Scale [12 items]	safe, comfortable, warm, serene, reassuring, revitalizing, feel in control, feel peaceful, feel comfortable, feel calm, feel a sense of comfort, feel serene

(table adapted from Bott, 2000, pp.57-58)

References:

Bott, S. E. (2000). The development of psychometric scales to measure sense of place (Doctoral dissertation). Colorado State U., Fort Collins, CO.

Jorgenson, B., & Stedman, R. (2001). Sense of place as an attitude: Lakeshore owners’ attitudes toward their properties. Journal of Environmental Psychology, 21(3), 233–248.

Shamai, S. (1991). Sense of place: An empirical measurement. Geoforum, 22(3), 347–358.

Stedman, R. (2002). Toward a social psychology of place. Environment and Behavior, 34(5), 561–581.

Stedman, R. (2003). Sense of place and forest science: Toward a program of quantitative research. Forest Science, 49(6), 822–829.

Power of Online Social Mapping

I attended a talk yesterday that presented an inspirational model for the power of online mapping, social media, and mobile communications (much of the stuff I'm researching!).

Rebecca Chiao co-founder of HarassMap, an online sexual harassment service started in Egypt in 2010, spoke at University of Toronto's Munk School of Global Affairs. I was struck how Rebecca provided a case for how average people can use existing, free online services to improve people's quality of life and provoke social change.

Rebecca provided the background for the origins and need for HarassMap. Over the past ten years approximately, sexual assaults and harassment of women have been growing in Egypt and social norms have become more tolerant of this.

The project is crowd-sourced and uses the open-source software Ushahidi. Here is how it works:

1. If a person is harassed or witnesses one they can submit a report to HarassMap via their website, email, text message, or Twitter.
2. A staff member reviews reports for veracity and specificity (i.e., a specific incident with a date and location details). People can include photos or names, although most do not.
3. The names and identifying details of reporters and victims are removed and the report is published anonymously on the web.
4. An online map pinpoints areas where reports have been received.

The next step is where I think the project is extraordinarily inspirational.

Using the reports collected and organized by neighbourhood, the staff of HarassMap mobilizes volunteers (men and women) to go to the worst areas and talk to the community. The map and reports provide proof of the problem. Rebecca noted that many people would previously dissmiss the problem as either not occurring in their neighbourhood or happening to only women who were not "properly" dressed. The reports and maps provide concrete evidence to community members that it is indeed happening.

For instance, the reports and another study Rebecca conducted show that most of the harassment happens to women who are veiled, despite common perceptions otherwise. Volunteers work to dispel the myths and work with people to not only change their attitudes but also provide advice on how to stop it. They are also working with vendors to launch a network of stores that are safe and will not tolerate harassment.

Since starting the project, 19 other countries have contacted the Egyptian office to start a similar service. Several countries have already launched their services and one for Canada is in the works.

I asked Rebecca about the possibility of a smartphone app using this data and whether people could use such data to learn and avoid the problem areas. Rebecca mentioned that smartphone adoption has been growing very rapidly recently in Egypt and that they are pursuing a smartphone app.

However, Rebecca cautioned that they don't want people to use their service to avoid areas (as their reports are not representative of all harassment that happens in an area ) but instead should be used to show people where safer zones and partner vendors are.

Originally funded entirely by volunteers, the project recently received funding from Canada’s International Development Research Centre.

IDRC also spoke about how projects like this can not only aid and empower people, but provide a useful research mechanism (as indicated in intro for the talk):

Such empowering technologies could overcome many of the barriers to data collection in certain countries: the reluctance of women to report or discuss such crimes; a lack of resources for data collection; and bureaucratic procedures for conducting large-scale and/or sensitive research.

Although I hadn't considered such social media and participatory mapping projects as a means of social research,  Rebecca mentioned how they have uncovered information that would not otherwise be possible considering Egypt's political climate and sensitivity of the topic. She mentioned, for example, how they were surprised at the extent of incidents of harassment against boys and men that came in anonymously.

For more information on this innovative and inspirational work, check out the project's coverage in Vancouver's Straight.com.

Geo-Services are a Multi-Billion Dollar Industry

Google released a report today that it commissioned about the economic impact of geo-services. I'm not surprised Google is increasingly interested in this area considering their extensive mapping and satellite imagery projects, not to mention their huge purchases last year of Frommers and Zagat.

What I was surprised to learn though was that the geo-services industry generates up to $270 billion of revenue globally - compared with $25 billion for the video game industry. Games are often hyped as the largest digital sector - but it's not even close.  (So I think I'm also in the right sector!)

The full study is available online but they released an infographic.

Click for a larger version
Infographic by Google, Oxera, and BCG (January 2013)

List of Location-Based Services

Update: This list was updated in a new post in April 2013, check out my new list.

Every few months, I go over my list of location-based services (mobile apps are that determine users' physical location and deliver content geographically relevant). As usual I've found some cool new services such as RoadTripper, Checkmark, and Ingress.

Only one app on my prior list went out of business - could this be a sign that the apps are finding a stable user base or viable model?

The list below is categorized based on the application's leading purpose. However, many applications offer overlapping functionality. The descriptions in quotation marks are taken from that application's website.

Coordination, Communication, and Safety

• 112Iceland - shares your positions with emergency response teams should you become lost or stranded exploring the wilds of Iceland
• Crowdmap - open-source hosted solution to present location-specific crowdsourced info whether for activism, crises, or community projects
• Glympse - share your location with your contacts and specify the duration of visit
• Groundcrew - "coordinates on-the-ground action with your people. Use location, availability, and skills to mobilize in realtime."
• Guardly - "When an emergency occurs, your personal safety network will always know where you're located....we can pin-point your exact GPS location and provide you with valuable information about what's located around you, and how it can aid your situation."
• Swim Guide - find nearby beaches, their safety status, and historical info
• YWCA Safety Siren - sends geolocation to emergency contacts, maps and directions to women's health clinics & resources, etc.

Commerce and Marketing

• MapDing- hyperlocal classifieds
• Placecast - service provider for brands to create geolocative mobile apps
• Priority Moments - proximity-based promotions & deals (only in London, UK)
• Realtor.ca - allows a user to search and receive info and pix on properties for sale in their vicinity or across Canada. Also offers proximity-based new listings and open houses (similar ones include Rightmove and Lovely)
• Shopkick - "gives you rewards and offers simply for walking into stores, for scanning products, and for signing up friends"
• Shopcatch - location-based deals (Canadian company)
• Sociallight - service provider of geolocative apps
• Where - proximity-based promotions and deals
• YellowPages - detects your location or enter one to retrieve nearby businesses or people

Geoannotation

• Flickr - upload & search for georeferenced photos (also the ZoneTag tool from Yahoo appears to facilitate this)
• Geoloqi - "securely shar[e] location data, with features such as Geonotes, proximal notification, and sharing real-time GPS maps with friends."
• HipGeo - identifies the locations of photos taken on your mobile then enables sharing via trip maps, timelines
• Historypin - enables users to add old photographs and text narratives to locations
• Instagram - popular photo-sharing app that allows georeferencing & sharing with foursquare
• Murmur - recorded oral histories of place, uses old cellphone tech as users see plaque and call specific number to hear targetted message
• Tagwhat - a "mobile encyclopedia of where you are... learn all about the world around you through interactive stories, videos, and photos"
• urbantag - tag and share lists of places with friends

Geosocial Networking

• Banjo - geosocial discovery - helps you find friends and people with similar interests near you
• BuzzE - proximity friend finding and networking
• CheckIn+ - "all-in-one check-in app with augmented reality"
• Citysense - "real-time nightlife discovery and social navigation"
• Ding Dong - ring your friends with your location
• Facebook - seems like they've finally figured out how to do this
• Find My Friends - Apple-based friend finder
• Glassmap - friend tracking
• Google Latitude - "see where your friends are right now"
• Grindr and Blendr gay and straight friend and dating finder
• GyPsii - claims to be the world's largest geosocial network
• Highlight - "if your friends are nearby, it will notify you. If someone interesting crosses your path, it will tell you more about them"
• Locle - geo-based friend finder
• Skout -"find interesting singles close-by, strike up a conversation, maybe grab a drink or share a cup of coffee"

Local Discovery and Hyperlocal Information

• Around Me - find business near your location by biz type (similar for gas is GasBuddy)
• EveryTrail - "find and follow trips from other travelers"
• Geopedia - geotargetted Wikipedia entries - as also offered by WikiMe
• Google+ Local - combines Google's old Places listings with Zagat content and their Google+ social network features
• Junaio - AR-based vicinity info search, including business and attractions
• Layar - augmented reality browser
• Local Books by Library Thing "It shows you local bookstores, libraries and bookish events wherever you are or plan to be."
• Nearest Wiki - "AR view, with a synopsis against points of interest near you. Tapping on the place you wish to learn more about will give you more in-depth information on the location with images" content from Wikipedia
• Poynt - local search with proximity based reviews and mapping
• Star Chart- not exactly local, but uses your position and AR view to offer info on the heavens (Google offers similar functionality with their Google Sky Map service)
• Trover - "log remarkable places and things by snapping a photo and adding a quick note. When your friends and others pass by in the future they, too, can experience your discovery. Track the paths of friends and other interesting folks using our "follow" mode"
• Twitter Places - search for tweets within a specified area or tag places in your tweets
• Zeitag - historical photographs

Location-based Games

• Booyah - variety of games, including MyTown and Nightclub City
• Ingress - I'm waiting for my invitation to play arrives, but it promises "transforms the real world into the landscape for a global game of mystery, intrigue, and competition"
• My Town - "built around your local shops, restaurants, and hangouts. Level-up, unlock items, and earn cash to buy your favorite real-life locations."
• SCVNGR - "share where you are & what you're up to with your friends. Do challenges to earn points and unlock badges & real-world rewards."
• TapCity - "play with friends as you build and defend your very own city made up of your favorite places in the real world."

Navigation and Transportation

• BlackBerry Traffic by RIM uses GPS and customized maps to "establish your estimated time of arrival, find out if a road is closed, or decide to take a faster, alternate route"
• Carrr Matey - "a quick, easy to use parking application with a mild pirate theme"
• Flywheel - track and hail taxis in San Francisco
• Nearest Subway - locates nearest subway station for New York, Chicago, Tokyo, Paris, Madrid, etc.
• SitOrSquat - find nearby bathrooms with user reviews of their cleanliness by Charmin (genius marketing effort and I must say the most useful LBS to come along in ages!)
• Waze - "free, community-based traffic & navigation app"

Personal Efficiency and Organization

• Checkmark - proximal task reminder service
• Siri's Location Services - directions, recommendations, and personal efficiency services based on your location
• Matchbook - "an app to save places", facilitates saving and viewing places & businesses to visit
• Task Ave - "location-aware reminders. Magically get alerts when you're nearby a task."
• Voxora - "voicemail for places", integrates with foursquare

Social Recommendation and Navigation

• DeHood - tap into neighbourhood buzz to find local businesses
• DontEat.at - foursquare-based and only in NYC it sends "a text message when you check into a NYC restaurant that is at risk of being closed for health code violations"
• Goby - suggests "fun things to do" based on your location or category (US only)
• Localmind - get answers about a specific place & real-time events by people who are there
• Urbanspoon - location and shaking based restaurant recommendations
• Urbantag - customize a list of favourite places and share with friends
• Wikitude - offers A.R., map, or list view of various types of proximal content (reviews, deals, and Wikipedia entries)
• Yelp and Citysearch - user-generated local reviews combined with local search engine

Travel and Place Guides

• Ask a Nomad - answered on your travel questions from fellow travellers
• Compass by Lonely Planet - "plot itineraries on dynamic, GPS-enabled map. Grab practical information and useful tips using our augmented reality camera view"
• Gogobot - travel tips from friends & other users
• MobilyTrip - social networking travel diary app
• mTrip - "automatically customizes your trip itinerary...guides you to each tourist attraction with directions, uses augmented reality to display tourist attractions in your area, and allows you to share your trip with personalized e-postcards"
• RoadTripper - a travel guide for off-the-beaten path explorers to help find "eccentric roadside attractions, breathtaking natural wonders, or mouthwatering foodie feasts"
• Ski & Snow Report - detailed ski info snow amounts, traffic volume, weather, lift times, etc)
• Ski Tracks - a GPS-enabled ski log of your routes, velocity, etc. with ability to geotag your pix
• TimeOut - travel guide apps for various tourist hot-spots
• TripAdvisor - get TripAdvisor's content on your mobile with proximity search option
• Tripbirds - travel tips from friends
• Trippy - get trip advice from your social network

Early and/or Deceased LBS:

• Brightkite, Centrl, Loopt, Rally Up, and Gowalla - pioneers in place check-ins (Facebook Places also tried this market and then soon closed)
• Dodgeball - SMS, pre-cursor to foursquare bought by Google and eventually shut down (see CNET eulogy)
• Dopplr - social travel planning (bought by Nokia and withered)
• Flook - offered user-generated geolocated information
• Glancee - friend finder based on proximity and social and personal commonalities (started in 2010, bought by Facebook and shut down)
• GeoSpot - started in 2005 and offered location-based information and search products
• Hidden Park - "iPhone adventure game created especially for young families...lead(s) children into a fantasy world of trolls, fairies and tree genies - right in their local park"
• Hurricane Party - "helps friends find, share, and create spontaneous parties
• Fire Eagle and Friends on Fire - location sharing platform and API, by Yahoo
• Magitti - local recommendation, from PARC (see ReadWriteWeb article)
• Mscape - location-based gaming platform by HP
• Moby - family member tracking and coordination
• Plazes - an early geo-social networking app, bought by Nokia (read eulogy)
• Red Rocket - Toronto transit maps, routes, schedules, and nearest stop
• Whrrl - users joined interest and brand based groups to get recommendations, tips, and deals

Thanks to App Central and Mashable's Weekly App Roundup for their helpful scouting!

Please let me know of any corrections or additions.